Getting to know our Operations and Quality Lead, Katy Hughes!

Welcome back to our ‘Get to know CALM!’ series, where each month we will be asking our staff and extended community to tell us a little bit about themselves.

We asked Katy:

1. How long have you been at CALM?

My journey with CALM started as a full time member of the training team in January 2016. Previously, my role within a large local authority consisted of rolling out CALM Training across Social Care teams within Learning Disabilities, Residential Childcare, Fostering teams, Older Peoples services and Education within ASN provisions. So I guess I always think of my Journey starting with CALM Training in 2010! A whole 13 years ago ?

 

2. Tell us about your role at CALM?

My role at CALM has grown and evolved over the last 7 years. My current role within the CALM Team is Operations and Quality Lead. My day to day role involves supporting CALM using organisations with training queries, bookings, support for teams growing the CALM model within their organisations and exploring the best CALM model within a framework of best practice in their organisations. I also support new organisations who are exploring if CALM may be the best fit for their teams and those they support in their communities. My role involves marketing and a sales function planning of our yearly events and ensuring that we maintain the required training events to support the CALM community. Quality sits as a key CALM principles and I play a role in maintaining audits of our key office functions and the highest quality of pre and post procedures for our teams and the CALM using organisations.

 

3. What is your favourite part of your job?

My favourite part of my job is speaking, meeting and supporting like-minded people who share a passion for doing the very best we can to enhance and provide the best possible standard of care ?

 

4. What’s the hardest part about your job?

The hardest part of my job is giving all my tasks and responsibilities 100% all the time and at times making tricky decisions to ensure critical tasks are completed in a timely fashion.

 

5. What CALM value do you resonate with the most?

Passion is so important to me. I – and the whole CALM team – have great passion in what we do. Passion provides me with motivation, drive and focus for what we are all working towards in our shared goal of doing the right thing, in the best way, with the best people.

 

6. Where do you feel really in your element at work?

I am at my best and playing to my strengths when making connections with those already part of the CALM community, as well as with new CALM using orgs – I love helping them find the the right starting point for their CALM journey. I feel a great sense of achievement when we onboard a new organisation to our community!

 

7. If you had to choose a different career, what would it be?

Those that know me know I would love to run my own community coffee shop, Katy’s Kups! This would be a place for people in the community to connect, share, and bring family and friends to a warm, friendly, high quality coffee shop; not to mention there would be lots of cake and treats for humans and furry friends alike! ?
 

8. If you could choose to do anything for a day, what would it be?

Wow what a question! I had to think long and hard about this. My perfect day would be a relaxing spa day, a few treatments and dinner at our favourite Indian restraint with my husband then home to my gang; or perhaps a day lying on a beach on a tropical island!

 

9. What makes you laugh the most?

It is really bad and I can’t really control it but I have a very nervous laugh and sometimes when people fall over or jam their fingers etc. I start to laugh really uncontrollably – but it’s a nervous laugh – as soon as I know they are ok I get a fit of the giggles!

 

10. If you were a superhero, what powers would you have?

A super power I would love to have is healing. Keeping us all well, healthy and safe for as long as possible for anyone in need, anywhere, anytime.

 

11. If you could share a meal with any 4 individuals, living or dead, who would they be and why?

Alan Carr for some fun and his best friend Adele who could sing to us and have a giggle. Maya Angelou who we could listen too all night for some wisdom, reflection, hope and inspiration, and my mum to join in as she is my best friend!

 

12. Do you have a favourite quote?

“Home is where the heart is”. My family is my everything to me – what I do every day is for them! My favourite place is at home with my 4 babies and husband. I am eternally grateful for what I have and always strive to do my very best for us all.

 

13. Is there anything else you’d like to share with the broader CALM community?

I guess for me being part of the CALM family/team is something I never take for granted. What we are and can achieve is so exciting. We work with and share the passion of so many amazing organisations. My team around me teach me something new every day. I am so lucky to have a job I love – and to work with the best people in and out of CALM! I can’t wait to see what the next 7/13 years ahead have for us all!

 

… Thanks Katy! Great getting to know you better!

Getting to know our Operations and Quality Lead, Katy Hughes!

Welcome back to our ‘Get to know CALM!’ series, where each month we will be asking our staff and extended community to tell us a little bit about themselves.

We asked Katy:

1. How long have you been at CALM?

My journey with CALM started as a full time member of the training team in January 2016. Previously, my role within a large local authority consisted of rolling out CALM Training across Social Care teams within Learning Disabilities, Residential Childcare, Fostering teams, Older Peoples services and Education within ASN provisions. So I guess I always think of my Journey starting with CALM Training in 2010! A whole 13 years ago ?

 

2. Tell us about your role at CALM?

My role at CALM has grown and evolved over the last 7 years. My current role within the CALM Team is Operations and Quality Lead. My day to day role involves supporting CALM using organisations with training queries, bookings, support for teams growing the CALM model within their organisations and exploring the best CALM model within a framework of best practice in their organisations. I also support new organisations who are exploring if CALM may be the best fit for their teams and those they support in their communities. My role involves marketing and a sales function planning of our yearly events and ensuring that we maintain the required training events to support the CALM community. Quality sits as a key CALM principles and I play a role in maintaining audits of our key office functions and the highest quality of pre and post procedures for our teams and the CALM using organisations.

 

3. What is your favourite part of your job?

My favourite part of my job is speaking, meeting and supporting like-minded people who share a passion for doing the very best we can to enhance and provide the best possible standard of care ?

 

4. What’s the hardest part about your job?

The hardest part of my job is giving all my tasks and responsibilities 100% all the time and at times making tricky decisions to ensure critical tasks are completed in a timely fashion.

 

5. What CALM value do you resonate with the most?

Passion is so important to me. I – and the whole CALM team – have great passion in what we do. Passion provides me with motivation, drive and focus for what we are all working towards in our shared goal of doing the right thing, in the best way, with the best people.

 

6. Where do you feel really in your element at work?

I am at my best and playing to my strengths when making connections with those already part of the CALM community, as well as with new CALM using orgs – I love helping them find the the right starting point for their CALM journey. I feel a great sense of achievement when we onboard a new organisation to our community!

 

7. If you had to choose a different career, what would it be?

Those that know me know I would love to run my own community coffee shop, Katy’s Kups! This would be a place for people in the community to connect, share, and bring family and friends to a warm, friendly, high quality coffee shop; not to mention there would be lots of cake and treats for humans and furry friends alike! ?
 

8. If you could choose to do anything for a day, what would it be?

Wow what a question! I had to think long and hard about this. My perfect day would be a relaxing spa day, a few treatments and dinner at our favourite Indian restraint with my husband then home to my gang; or perhaps a day lying on a beach on a tropical island!

 

9. What makes you laugh the most?

It is really bad and I can’t really control it but I have a very nervous laugh and sometimes when people fall over or jam their fingers etc. I start to laugh really uncontrollably – but it’s a nervous laugh – as soon as I know they are ok I get a fit of the giggles!

 

10. If you were a superhero, what powers would you have?

A super power I would love to have is healing. Keeping us all well, healthy and safe for as long as possible for anyone in need, anywhere, anytime.

 

11. If you could share a meal with any 4 individuals, living or dead, who would they be and why?

Alan Carr for some fun and his best friend Adele who could sing to us and have a giggle. Maya Angelou who we could listen too all night for some wisdom, reflection, hope and inspiration, and my mum to join in as she is my best friend!

 

12. Do you have a favourite quote?

“Home is where the heart is”. My family is my everything to me – what I do every day is for them! My favourite place is at home with my 4 babies and husband. I am eternally grateful for what I have and always strive to do my very best for us all.

 

13. Is there anything else you’d like to share with the broader CALM community?

I guess for me being part of the CALM family/team is something I never take for granted. What we are and can achieve is so exciting. We work with and share the passion of so many amazing organisations. My team around me teach me something new every day. I am so lucky to have a job I love – and to work with the best people in and out of CALM! I can’t wait to see what the next 7/13 years ahead have for us all!

 

… Thanks Katy! Great getting to know you better!

Getting to know our Operations and Quality Lead, Katy Hughes!

Welcome back to our ‘Get to know CALM!’ series, where each month we will be asking our staff and extended community to tell us a little bit about themselves.

We asked Katy:

1. How long have you been at CALM?

My journey with CALM started as a full time member of the training team in January 2016. Previously, my role within a large local authority consisted of rolling out CALM Training across Social Care teams within Learning Disabilities, Residential Childcare, Fostering teams, Older Peoples services and Education within ASN provisions. So I guess I always think of my Journey starting with CALM Training in 2010! A whole 13 years ago ?

 

2. Tell us about your role at CALM?

My role at CALM has grown and evolved over the last 7 years. My current role within the CALM Team is Operations and Quality Lead. My day to day role involves supporting CALM using organisations with training queries, bookings, support for teams growing the CALM model within their organisations and exploring the best CALM model within a framework of best practice in their organisations. I also support new organisations who are exploring if CALM may be the best fit for their teams and those they support in their communities. My role involves marketing and a sales function planning of our yearly events and ensuring that we maintain the required training events to support the CALM community. Quality sits as a key CALM principles and I play a role in maintaining audits of our key office functions and the highest quality of pre and post procedures for our teams and the CALM using organisations.

 

3. What is your favourite part of your job?

My favourite part of my job is speaking, meeting and supporting like-minded people who share a passion for doing the very best we can to enhance and provide the best possible standard of care ?

 

4. What’s the hardest part about your job?

The hardest part of my job is giving all my tasks and responsibilities 100% all the time and at times making tricky decisions to ensure critical tasks are completed in a timely fashion.

 

5. What CALM value do you resonate with the most?

Passion is so important to me. I – and the whole CALM team – have great passion in what we do. Passion provides me with motivation, drive and focus for what we are all working towards in our shared goal of doing the right thing, in the best way, with the best people.

 

6. Where do you feel really in your element at work?

I am at my best and playing to my strengths when making connections with those already part of the CALM community, as well as with new CALM using orgs – I love helping them find the the right starting point for their CALM journey. I feel a great sense of achievement when we onboard a new organisation to our community!

 

7. If you had to choose a different career, what would it be?

Those that know me know I would love to run my own community coffee shop, Katy’s Kups! This would be a place for people in the community to connect, share, and bring family and friends to a warm, friendly, high quality coffee shop; not to mention there would be lots of cake and treats for humans and furry friends alike! ?
 

8. If you could choose to do anything for a day, what would it be?

Wow what a question! I had to think long and hard about this. My perfect day would be a relaxing spa day, a few treatments and dinner at our favourite Indian restraint with my husband then home to my gang; or perhaps a day lying on a beach on a tropical island!

 

9. What makes you laugh the most?

It is really bad and I can’t really control it but I have a very nervous laugh and sometimes when people fall over or jam their fingers etc. I start to laugh really uncontrollably – but it’s a nervous laugh – as soon as I know they are ok I get a fit of the giggles!

 

10. If you were a superhero, what powers would you have?

A super power I would love to have is healing. Keeping us all well, healthy and safe for as long as possible for anyone in need, anywhere, anytime.

 

11. If you could share a meal with any 4 individuals, living or dead, who would they be and why?

Alan Carr for some fun and his best friend Adele who could sing to us and have a giggle. Maya Angelou who we could listen too all night for some wisdom, reflection, hope and inspiration, and my mum to join in as she is my best friend!

 

12. Do you have a favourite quote?

“Home is where the heart is”. My family is my everything to me – what I do every day is for them! My favourite place is at home with my 4 babies and husband. I am eternally grateful for what I have and always strive to do my very best for us all.

 

13. Is there anything else you’d like to share with the broader CALM community?

I guess for me being part of the CALM family/team is something I never take for granted. What we are and can achieve is so exciting. We work with and share the passion of so many amazing organisations. My team around me teach me something new every day. I am so lucky to have a job I love – and to work with the best people in and out of CALM! I can’t wait to see what the next 7/13 years ahead have for us all!

 

… Thanks Katy! Great getting to know you better!

Getting to know our Operations and Quality Lead, Katy Hughes!

Welcome back to our ‘Get to know CALM!’ series, where each month we will be asking our staff and extended community to tell us a little bit about themselves.

We asked Katy:

1. How long have you been at CALM?

My journey with CALM started as a full time member of the training team in January 2016. Previously, my role within a large local authority consisted of rolling out CALM Training across Social Care teams within Learning Disabilities, Residential Childcare, Fostering teams, Older Peoples services and Education within ASN provisions. So I guess I always think of my Journey starting with CALM Training in 2010! A whole 13 years ago ?

 

2. Tell us about your role at CALM?

My role at CALM has grown and evolved over the last 7 years. My current role within the CALM Team is Operations and Quality Lead. My day to day role involves supporting CALM using organisations with training queries, bookings, support for teams growing the CALM model within their organisations and exploring the best CALM model within a framework of best practice in their organisations. I also support new organisations who are exploring if CALM may be the best fit for their teams and those they support in their communities. My role involves marketing and a sales function planning of our yearly events and ensuring that we maintain the required training events to support the CALM community. Quality sits as a key CALM principles and I play a role in maintaining audits of our key office functions and the highest quality of pre and post procedures for our teams and the CALM using organisations.

 

3. What is your favourite part of your job?

My favourite part of my job is speaking, meeting and supporting like-minded people who share a passion for doing the very best we can to enhance and provide the best possible standard of care ?

 

4. What’s the hardest part about your job?

The hardest part of my job is giving all my tasks and responsibilities 100% all the time and at times making tricky decisions to ensure critical tasks are completed in a timely fashion.

 

5. What CALM value do you resonate with the most?

Passion is so important to me. I – and the whole CALM team – have great passion in what we do. Passion provides me with motivation, drive and focus for what we are all working towards in our shared goal of doing the right thing, in the best way, with the best people.

 

6. Where do you feel really in your element at work?

I am at my best and playing to my strengths when making connections with those already part of the CALM community, as well as with new CALM using orgs – I love helping them find the the right starting point for their CALM journey. I feel a great sense of achievement when we onboard a new organisation to our community!

 

7. If you had to choose a different career, what would it be?

Those that know me know I would love to run my own community coffee shop, Katy’s Kups! This would be a place for people in the community to connect, share, and bring family and friends to a warm, friendly, high quality coffee shop; not to mention there would be lots of cake and treats for humans and furry friends alike! ?
 

8. If you could choose to do anything for a day, what would it be?

Wow what a question! I had to think long and hard about this. My perfect day would be a relaxing spa day, a few treatments and dinner at our favourite Indian restraint with my husband then home to my gang; or perhaps a day lying on a beach on a tropical island!

 

9. What makes you laugh the most?

It is really bad and I can’t really control it but I have a very nervous laugh and sometimes when people fall over or jam their fingers etc. I start to laugh really uncontrollably – but it’s a nervous laugh – as soon as I know they are ok I get a fit of the giggles!

 

10. If you were a superhero, what powers would you have?

A super power I would love to have is healing. Keeping us all well, healthy and safe for as long as possible for anyone in need, anywhere, anytime.

 

11. If you could share a meal with any 4 individuals, living or dead, who would they be and why?

Alan Carr for some fun and his best friend Adele who could sing to us and have a giggle. Maya Angelou who we could listen too all night for some wisdom, reflection, hope and inspiration, and my mum to join in as she is my best friend!

 

12. Do you have a favourite quote?

“Home is where the heart is”. My family is my everything to me – what I do every day is for them! My favourite place is at home with my 4 babies and husband. I am eternally grateful for what I have and always strive to do my very best for us all.

 

13. Is there anything else you’d like to share with the broader CALM community?

I guess for me being part of the CALM family/team is something I never take for granted. What we are and can achieve is so exciting. We work with and share the passion of so many amazing organisations. My team around me teach me something new every day. I am so lucky to have a job I love – and to work with the best people in and out of CALM! I can’t wait to see what the next 7/13 years ahead have for us all!

 

… Thanks Katy! Great getting to know you better!

Getting to know our Operations and Quality Lead, Katy Hughes!

Welcome back to our ‘Get to know CALM!’ series, where each month we will be asking our staff and extended community to tell us a little bit about themselves.

We asked Katy:

1. How long have you been at CALM?

My journey with CALM started as a full time member of the training team in January 2016. Previously, my role within a large local authority consisted of rolling out CALM Training across Social Care teams within Learning Disabilities, Residential Childcare, Fostering teams, Older Peoples services and Education within ASN provisions. So I guess I always think of my Journey starting with CALM Training in 2010! A whole 13 years ago ?

 

2. Tell us about your role at CALM?

My role at CALM has grown and evolved over the last 7 years. My current role within the CALM Team is Operations and Quality Lead. My day to day role involves supporting CALM using organisations with training queries, bookings, support for teams growing the CALM model within their organisations and exploring the best CALM model within a framework of best practice in their organisations. I also support new organisations who are exploring if CALM may be the best fit for their teams and those they support in their communities. My role involves marketing and a sales function planning of our yearly events and ensuring that we maintain the required training events to support the CALM community. Quality sits as a key CALM principles and I play a role in maintaining audits of our key office functions and the highest quality of pre and post procedures for our teams and the CALM using organisations.

 

3. What is your favourite part of your job?

My favourite part of my job is speaking, meeting and supporting like-minded people who share a passion for doing the very best we can to enhance and provide the best possible standard of care ?

 

4. What’s the hardest part about your job?

The hardest part of my job is giving all my tasks and responsibilities 100% all the time and at times making tricky decisions to ensure critical tasks are completed in a timely fashion.

 

5. What CALM value do you resonate with the most?

Passion is so important to me. I – and the whole CALM team – have great passion in what we do. Passion provides me with motivation, drive and focus for what we are all working towards in our shared goal of doing the right thing, in the best way, with the best people.

 

6. Where do you feel really in your element at work?

I am at my best and playing to my strengths when making connections with those already part of the CALM community, as well as with new CALM using orgs – I love helping them find the the right starting point for their CALM journey. I feel a great sense of achievement when we onboard a new organisation to our community!

 

7. If you had to choose a different career, what would it be?

Those that know me know I would love to run my own community coffee shop, Katy’s Kups! This would be a place for people in the community to connect, share, and bring family and friends to a warm, friendly, high quality coffee shop; not to mention there would be lots of cake and treats for humans and furry friends alike! ?
 

8. If you could choose to do anything for a day, what would it be?

Wow what a question! I had to think long and hard about this. My perfect day would be a relaxing spa day, a few treatments and dinner at our favourite Indian restraint with my husband then home to my gang; or perhaps a day lying on a beach on a tropical island!

 

9. What makes you laugh the most?

It is really bad and I can’t really control it but I have a very nervous laugh and sometimes when people fall over or jam their fingers etc. I start to laugh really uncontrollably – but it’s a nervous laugh – as soon as I know they are ok I get a fit of the giggles!

 

10. If you were a superhero, what powers would you have?

A super power I would love to have is healing. Keeping us all well, healthy and safe for as long as possible for anyone in need, anywhere, anytime.

 

11. If you could share a meal with any 4 individuals, living or dead, who would they be and why?

Alan Carr for some fun and his best friend Adele who could sing to us and have a giggle. Maya Angelou who we could listen too all night for some wisdom, reflection, hope and inspiration, and my mum to join in as she is my best friend!

 

12. Do you have a favourite quote?

“Home is where the heart is”. My family is my everything to me – what I do every day is for them! My favourite place is at home with my 4 babies and husband. I am eternally grateful for what I have and always strive to do my very best for us all.

 

13. Is there anything else you’d like to share with the broader CALM community?

I guess for me being part of the CALM family/team is something I never take for granted. What we are and can achieve is so exciting. We work with and share the passion of so many amazing organisations. My team around me teach me something new every day. I am so lucky to have a job I love – and to work with the best people in and out of CALM! I can’t wait to see what the next 7/13 years ahead have for us all!

 

… Thanks Katy! Great getting to know you better!

Getting to know our Operations and Quality Lead, Katy Hughes!

Welcome back to our ‘Get to know CALM!’ series, where each month we will be asking our staff and extended community to tell us a little bit about themselves.

We asked Katy:

1. How long have you been at CALM?

My journey with CALM started as a full time member of the training team in January 2016. Previously, my role within a large local authority consisted of rolling out CALM Training across Social Care teams within Learning Disabilities, Residential Childcare, Fostering teams, Older Peoples services and Education within ASN provisions. So I guess I always think of my Journey starting with CALM Training in 2010! A whole 13 years ago ?

 

2. Tell us about your role at CALM?

My role at CALM has grown and evolved over the last 7 years. My current role within the CALM Team is Operations and Quality Lead. My day to day role involves supporting CALM using organisations with training queries, bookings, support for teams growing the CALM model within their organisations and exploring the best CALM model within a framework of best practice in their organisations. I also support new organisations who are exploring if CALM may be the best fit for their teams and those they support in their communities. My role involves marketing and a sales function planning of our yearly events and ensuring that we maintain the required training events to support the CALM community. Quality sits as a key CALM principles and I play a role in maintaining audits of our key office functions and the highest quality of pre and post procedures for our teams and the CALM using organisations.

 

3. What is your favourite part of your job?

My favourite part of my job is speaking, meeting and supporting like-minded people who share a passion for doing the very best we can to enhance and provide the best possible standard of care ?

 

4. What’s the hardest part about your job?

The hardest part of my job is giving all my tasks and responsibilities 100% all the time and at times making tricky decisions to ensure critical tasks are completed in a timely fashion.

 

5. What CALM value do you resonate with the most?

Passion is so important to me. I – and the whole CALM team – have great passion in what we do. Passion provides me with motivation, drive and focus for what we are all working towards in our shared goal of doing the right thing, in the best way, with the best people.

 

6. Where do you feel really in your element at work?

I am at my best and playing to my strengths when making connections with those already part of the CALM community, as well as with new CALM using orgs – I love helping them find the the right starting point for their CALM journey. I feel a great sense of achievement when we onboard a new organisation to our community!

 

7. If you had to choose a different career, what would it be?

Those that know me know I would love to run my own community coffee shop, Katy’s Kups! This would be a place for people in the community to connect, share, and bring family and friends to a warm, friendly, high quality coffee shop; not to mention there would be lots of cake and treats for humans and furry friends alike! ?
 

8. If you could choose to do anything for a day, what would it be?

Wow what a question! I had to think long and hard about this. My perfect day would be a relaxing spa day, a few treatments and dinner at our favourite Indian restraint with my husband then home to my gang; or perhaps a day lying on a beach on a tropical island!

 

9. What makes you laugh the most?

It is really bad and I can’t really control it but I have a very nervous laugh and sometimes when people fall over or jam their fingers etc. I start to laugh really uncontrollably – but it’s a nervous laugh – as soon as I know they are ok I get a fit of the giggles!

 

10. If you were a superhero, what powers would you have?

A super power I would love to have is healing. Keeping us all well, healthy and safe for as long as possible for anyone in need, anywhere, anytime.

 

11. If you could share a meal with any 4 individuals, living or dead, who would they be and why?

Alan Carr for some fun and his best friend Adele who could sing to us and have a giggle. Maya Angelou who we could listen too all night for some wisdom, reflection, hope and inspiration, and my mum to join in as she is my best friend!

 

12. Do you have a favourite quote?

“Home is where the heart is”. My family is my everything to me – what I do every day is for them! My favourite place is at home with my 4 babies and husband. I am eternally grateful for what I have and always strive to do my very best for us all.

 

13. Is there anything else you’d like to share with the broader CALM community?

I guess for me being part of the CALM family/team is something I never take for granted. What we are and can achieve is so exciting. We work with and share the passion of so many amazing organisations. My team around me teach me something new every day. I am so lucky to have a job I love – and to work with the best people in and out of CALM! I can’t wait to see what the next 7/13 years ahead have for us all!

 

… Thanks Katy! Great getting to know you better!

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Getting to know our Operations and Quality Lead, Katy Hughes!

Welcome back to our ‘Get to know CALM!’ series, where each month we will be asking our staff and extended community to tell us a little bit about themselves.

We asked Katy:

1. How long have you been at CALM?

My journey with CALM started as a full time member of the training team in January 2016. Previously, my role within a large local authority consisted of rolling out CALM Training across Social Care teams within Learning Disabilities, Residential Childcare, Fostering teams, Older Peoples services and Education within ASN provisions. So I guess I always think of my Journey starting with CALM Training in 2010! A whole 13 years ago ?

 

2. Tell us about your role at CALM?

My role at CALM has grown and evolved over the last 7 years. My current role within the CALM Team is Operations and Quality Lead. My day to day role involves supporting CALM using organisations with training queries, bookings, support for teams growing the CALM model within their organisations and exploring the best CALM model within a framework of best practice in their organisations. I also support new organisations who are exploring if CALM may be the best fit for their teams and those they support in their communities. My role involves marketing and a sales function planning of our yearly events and ensuring that we maintain the required training events to support the CALM community. Quality sits as a key CALM principles and I play a role in maintaining audits of our key office functions and the highest quality of pre and post procedures for our teams and the CALM using organisations.

 

3. What is your favourite part of your job?

My favourite part of my job is speaking, meeting and supporting like-minded people who share a passion for doing the very best we can to enhance and provide the best possible standard of care ?

 

4. What’s the hardest part about your job?

The hardest part of my job is giving all my tasks and responsibilities 100% all the time and at times making tricky decisions to ensure critical tasks are completed in a timely fashion.

 

5. What CALM value do you resonate with the most?

Passion is so important to me. I – and the whole CALM team – have great passion in what we do. Passion provides me with motivation, drive and focus for what we are all working towards in our shared goal of doing the right thing, in the best way, with the best people.

 

6. Where do you feel really in your element at work?

I am at my best and playing to my strengths when making connections with those already part of the CALM community, as well as with new CALM using orgs – I love helping them find the the right starting point for their CALM journey. I feel a great sense of achievement when we onboard a new organisation to our community!

 

7. If you had to choose a different career, what would it be?

Those that know me know I would love to run my own community coffee shop, Katy’s Kups! This would be a place for people in the community to connect, share, and bring family and friends to a warm, friendly, high quality coffee shop; not to mention there would be lots of cake and treats for humans and furry friends alike! ?
 

8. If you could choose to do anything for a day, what would it be?

Wow what a question! I had to think long and hard about this. My perfect day would be a relaxing spa day, a few treatments and dinner at our favourite Indian restraint with my husband then home to my gang; or perhaps a day lying on a beach on a tropical island!

 

9. What makes you laugh the most?

It is really bad and I can’t really control it but I have a very nervous laugh and sometimes when people fall over or jam their fingers etc. I start to laugh really uncontrollably – but it’s a nervous laugh – as soon as I know they are ok I get a fit of the giggles!

 

10. If you were a superhero, what powers would you have?

A super power I would love to have is healing. Keeping us all well, healthy and safe for as long as possible for anyone in need, anywhere, anytime.

 

11. If you could share a meal with any 4 individuals, living or dead, who would they be and why?

Alan Carr for some fun and his best friend Adele who could sing to us and have a giggle. Maya Angelou who we could listen too all night for some wisdom, reflection, hope and inspiration, and my mum to join in as she is my best friend!

 

12. Do you have a favourite quote?

“Home is where the heart is”. My family is my everything to me – what I do every day is for them! My favourite place is at home with my 4 babies and husband. I am eternally grateful for what I have and always strive to do my very best for us all.

 

13. Is there anything else you’d like to share with the broader CALM community?

I guess for me being part of the CALM family/team is something I never take for granted. What we are and can achieve is so exciting. We work with and share the passion of so many amazing organisations. My team around me teach me something new every day. I am so lucky to have a job I love – and to work with the best people in and out of CALM! I can’t wait to see what the next 7/13 years ahead have for us all!

 

… Thanks Katy! Great getting to know you better!

Getting to know our Operations and Quality Lead, Katy Hughes!

Welcome back to our ‘Get to know CALM!’ series, where each month we will be asking our staff and extended community to tell us a little bit about themselves.

We asked Katy:

1. How long have you been at CALM?

My journey with CALM started as a full time member of the training team in January 2016. Previously, my role within a large local authority consisted of rolling out CALM Training across Social Care teams within Learning Disabilities, Residential Childcare, Fostering teams, Older Peoples services and Education within ASN provisions. So I guess I always think of my Journey starting with CALM Training in 2010! A whole 13 years ago ?

 

2. Tell us about your role at CALM?

My role at CALM has grown and evolved over the last 7 years. My current role within the CALM Team is Operations and Quality Lead. My day to day role involves supporting CALM using organisations with training queries, bookings, support for teams growing the CALM model within their organisations and exploring the best CALM model within a framework of best practice in their organisations. I also support new organisations who are exploring if CALM may be the best fit for their teams and those they support in their communities. My role involves marketing and a sales function planning of our yearly events and ensuring that we maintain the required training events to support the CALM community. Quality sits as a key CALM principles and I play a role in maintaining audits of our key office functions and the highest quality of pre and post procedures for our teams and the CALM using organisations.

 

3. What is your favourite part of your job?

My favourite part of my job is speaking, meeting and supporting like-minded people who share a passion for doing the very best we can to enhance and provide the best possible standard of care ?

 

4. What’s the hardest part about your job?

The hardest part of my job is giving all my tasks and responsibilities 100% all the time and at times making tricky decisions to ensure critical tasks are completed in a timely fashion.

 

5. What CALM value do you resonate with the most?

Passion is so important to me. I – and the whole CALM team – have great passion in what we do. Passion provides me with motivation, drive and focus for what we are all working towards in our shared goal of doing the right thing, in the best way, with the best people.

 

6. Where do you feel really in your element at work?

I am at my best and playing to my strengths when making connections with those already part of the CALM community, as well as with new CALM using orgs – I love helping them find the the right starting point for their CALM journey. I feel a great sense of achievement when we onboard a new organisation to our community!

 

7. If you had to choose a different career, what would it be?

Those that know me know I would love to run my own community coffee shop, Katy’s Kups! This would be a place for people in the community to connect, share, and bring family and friends to a warm, friendly, high quality coffee shop; not to mention there would be lots of cake and treats for humans and furry friends alike! ?
 

8. If you could choose to do anything for a day, what would it be?

Wow what a question! I had to think long and hard about this. My perfect day would be a relaxing spa day, a few treatments and dinner at our favourite Indian restraint with my husband then home to my gang; or perhaps a day lying on a beach on a tropical island!

 

9. What makes you laugh the most?

It is really bad and I can’t really control it but I have a very nervous laugh and sometimes when people fall over or jam their fingers etc. I start to laugh really uncontrollably – but it’s a nervous laugh – as soon as I know they are ok I get a fit of the giggles!

 

10. If you were a superhero, what powers would you have?

A super power I would love to have is healing. Keeping us all well, healthy and safe for as long as possible for anyone in need, anywhere, anytime.

 

11. If you could share a meal with any 4 individuals, living or dead, who would they be and why?

Alan Carr for some fun and his best friend Adele who could sing to us and have a giggle. Maya Angelou who we could listen too all night for some wisdom, reflection, hope and inspiration, and my mum to join in as she is my best friend!

 

12. Do you have a favourite quote?

“Home is where the heart is”. My family is my everything to me – what I do every day is for them! My favourite place is at home with my 4 babies and husband. I am eternally grateful for what I have and always strive to do my very best for us all.

 

13. Is there anything else you’d like to share with the broader CALM community?

I guess for me being part of the CALM family/team is something I never take for granted. What we are and can achieve is so exciting. We work with and share the passion of so many amazing organisations. My team around me teach me something new every day. I am so lucky to have a job I love – and to work with the best people in and out of CALM! I can’t wait to see what the next 7/13 years ahead have for us all!

 

… Thanks Katy! Great getting to know you better!

Getting to know our Operations and Quality Lead, Katy Hughes!

Welcome back to our ‘Get to know CALM!’ series, where each month we will be asking our staff and extended community to tell us a little bit about themselves.

We asked Katy:

1. How long have you been at CALM?

My journey with CALM started as a full time member of the training team in January 2016. Previously, my role within a large local authority consisted of rolling out CALM Training across Social Care teams within Learning Disabilities, Residential Childcare, Fostering teams, Older Peoples services and Education within ASN provisions. So I guess I always think of my Journey starting with CALM Training in 2010! A whole 13 years ago ?

 

2. Tell us about your role at CALM?

My role at CALM has grown and evolved over the last 7 years. My current role within the CALM Team is Operations and Quality Lead. My day to day role involves supporting CALM using organisations with training queries, bookings, support for teams growing the CALM model within their organisations and exploring the best CALM model within a framework of best practice in their organisations. I also support new organisations who are exploring if CALM may be the best fit for their teams and those they support in their communities. My role involves marketing and a sales function planning of our yearly events and ensuring that we maintain the required training events to support the CALM community. Quality sits as a key CALM principles and I play a role in maintaining audits of our key office functions and the highest quality of pre and post procedures for our teams and the CALM using organisations.

 

3. What is your favourite part of your job?

My favourite part of my job is speaking, meeting and supporting like-minded people who share a passion for doing the very best we can to enhance and provide the best possible standard of care ?

 

4. What’s the hardest part about your job?

The hardest part of my job is giving all my tasks and responsibilities 100% all the time and at times making tricky decisions to ensure critical tasks are completed in a timely fashion.

 

5. What CALM value do you resonate with the most?

Passion is so important to me. I – and the whole CALM team – have great passion in what we do. Passion provides me with motivation, drive and focus for what we are all working towards in our shared goal of doing the right thing, in the best way, with the best people.

 

6. Where do you feel really in your element at work?

I am at my best and playing to my strengths when making connections with those already part of the CALM community, as well as with new CALM using orgs – I love helping them find the the right starting point for their CALM journey. I feel a great sense of achievement when we onboard a new organisation to our community!

 

7. If you had to choose a different career, what would it be?

Those that know me know I would love to run my own community coffee shop, Katy’s Kups! This would be a place for people in the community to connect, share, and bring family and friends to a warm, friendly, high quality coffee shop; not to mention there would be lots of cake and treats for humans and furry friends alike! ?
 

8. If you could choose to do anything for a day, what would it be?

Wow what a question! I had to think long and hard about this. My perfect day would be a relaxing spa day, a few treatments and dinner at our favourite Indian restraint with my husband then home to my gang; or perhaps a day lying on a beach on a tropical island!

 

9. What makes you laugh the most?

It is really bad and I can’t really control it but I have a very nervous laugh and sometimes when people fall over or jam their fingers etc. I start to laugh really uncontrollably – but it’s a nervous laugh – as soon as I know they are ok I get a fit of the giggles!

 

10. If you were a superhero, what powers would you have?

A super power I would love to have is healing. Keeping us all well, healthy and safe for as long as possible for anyone in need, anywhere, anytime.

 

11. If you could share a meal with any 4 individuals, living or dead, who would they be and why?

Alan Carr for some fun and his best friend Adele who could sing to us and have a giggle. Maya Angelou who we could listen too all night for some wisdom, reflection, hope and inspiration, and my mum to join in as she is my best friend!

 

12. Do you have a favourite quote?

“Home is where the heart is”. My family is my everything to me – what I do every day is for them! My favourite place is at home with my 4 babies and husband. I am eternally grateful for what I have and always strive to do my very best for us all.

 

13. Is there anything else you’d like to share with the broader CALM community?

I guess for me being part of the CALM family/team is something I never take for granted. What we are and can achieve is so exciting. We work with and share the passion of so many amazing organisations. My team around me teach me something new every day. I am so lucky to have a job I love – and to work with the best people in and out of CALM! I can’t wait to see what the next 7/13 years ahead have for us all!

 

… Thanks Katy! Great getting to know you better!

Lorna Walker, Wellbeing Specialist

“I believe in the complete elimination of restraint for the purposes of control, compliance, obedience to an arbitrary set of rules, behavioural management, assertion of a hierarchy, and emotional regulation.”

I believe in the complete elimination of restraint for the purposes of control, compliance, obedience to an arbitrary set of rules, behavioural management, assertion of a hierarchy, and emotional regulation.

The question illustrates the complexity of the issue; sometimes it’s both an ethical action and a marketing strategy, and perhaps sometimes, it’s neither. The most dangerous camp to land in is the one in which it is only safe, or acceptable, to adhere to one view; where there is no space for exploration, curiosity and not-knowing. 

Linda Hume, Positive Behaviour Support Specialist

“We need to stop hurting people in the name of helping them” (Lovett 1996) 

What does six-year-old Max who is distressed, crying and throwing his books around the classroom care about the new buzz words “we advocate restraint elimination” on your shinning glossy organisation brochure, if what he experiences when he is most distressed is two adults, scooping him up and moving him to the quiet room to sit alone to think about his behaviour and, later to apologise to the class.    

We need to be attuned to the message of the behaviour that we are presented with, and I do mean all behaviour, not just the difficult or crisis stuff. People’s behaviour gives us important messages about what people think, how they feel, their aspirations…  

Sharon Paley, Registered Nurse with a professional interest in reducing and eliminating restrictive practices.

AUTHOR NOTE: I have worked across various settings, including non-government sector, health, education and social care in the UK and Australia and published papers on the above topic.  I have provided expert witness testimony to the court of protection in the UK related to the use of restrictive practices. Views expressed ‘in conversation’ are personal and do not reflect those of my employer past or present. 

“I would question the ethics of advocacy for total restraint elimination as an objective, while I wholeheartedly agree we should always work to attain it.”

Restrictive practices are controversial, their use can have negative outcomes for people exposed to them and people employed in human services where they are applied (Butler 2019, Department of Health, Victoria 2013, McCarthy 2018, Peterson 2010). Given the risks associated with restrictive practices the goal must always be the eventual elimination of their use. 

Kate Sanger, Parent and Co-Creator of  www.mycommpass.com

“…we must eliminate the misuse of restraint, but ensure the safety, dignity and happiness for individuals like our daughter.”

As a parent of a young adult with a severe learning disability, I have lived with my child displaying behaviours described as challenging and also self-injurious behaviour, over the past 28 years.

When you learn your child will be disabled you don’t worry or think about behaviours during the first year. We noticed her behaviours around 2-3 years of age; these weren’t your typical toddler’s tantrums, some could really be distressing for us as a family to witness, and place my child in a dangerous situation.

Dr. Brodie Paterson, CALM Clinical Director

“I [fear] … calls for complete restraint elimination via bans represent an example of Mencken’s infamous observation that ‘for every complex problem there is an answer that is clear, simple, and wrong’.”

A number of years ago some colleagues and I engaged in a debate regarding prone restraint – a perennially controversial aspect of restrictive practices. Those proposing a ban under the auspices of the Millfield charter argued that a ban was urgently needed because ‘prone’ was uniquely dangerous based on their interpretation of the literature.

As an opponent then – and now – of such a ban, my counter-argument had three main points. One, framing the issue of safety during restraint as only about ‘prone’ when there was already evidence suggesting that other restraint procedures had the potential to be equally – if not even more dangerous –  was in and of itself dangerous because it had the potential to lead to the replacement of ‘prone’ by something that involved even greater risk.

Anonymous Author

“The current advocacy of restraint elimination at national and organisational levels must be regarded as overly simplistic, premature and therefore unethical. A product of marketing and political sleight of hand.”

Arguing against restraint elimination is akin to opposing goodness. It certainly invites attack from the illiberal “Liberals” of the Wokeness cult. Slogans contain a self-evident appeal but they may also act to obscure underlying complexities and unforeseen consequences: the horrors which await should the objective actually be achieved. Consider “defunding the Police” for instance. In the absence of adequate foundations the strategic shift towards restraint elimination may increase; risk, illicit restraints, under-reporting, invisibility, staff turnover, and further corruption of many service cultures.  

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