FAQ about the Course

What difference will it make to my practice? What will I learn?

The course will explore best practice in supporting people with behaviour that challenges, by understanding their needs through attachment-based and trauma-informed positive behaviour support (PBS) and how this must inform the environments and support that services and teams provide. This course offers participants an opportunity to reflect on and explore their everyday work practice and how this aligns to best practice principles based on leading-edge research and professional and legal frameworks. Knowledge and understanding gained on this course will enable participants to increase their confidence in making better-informed decisions and shape the support they offer moving forward in a human rights-focused, relationship-centred way.

I see a lot of “buzz words” and theoretical terminology in the course description – will I understand the course?

The language of the course is clear and simple and written in small ‘digestible’ chunks so that complex ideas are conveyed in easy to understand ways. We use videos and podcasts to give you different ways to absorb ideas. We know the concepts being explained take time to grasp, so the explanations are repeated in different ways and in different contexts throughout the course. We also use case studies and stories to help you understand and see the ideas in practice. The course is aimed at supporting you as a practitioner to work directly with behaviour that may challenge, but as the CALM Core Theory course also covers aspects of organisational readiness and teamwork, it is equally applicable to managers; indeed, the basics principles of CALM Core Theory need to be understood at a senior level and across an organisation to support best practice.

I’m not so familiar with online learning – will I have a problem working with the technology in trying to access course content?

Your course area is laid out clearly to show an introduction, and all seven units of the course, as well as supplementary materials like your reflective workbooks and quizzes. The introduction tells you about how to undertake the course. You can dip in and out of the course to suit your own schedule. Our software works with and has been tested on all browsers, and is mobile friendly – so you can use any kind of internet device – a tablet, a phone, a laptop or desktop to undertake the course. And, should you have any problems we also have helpdesk contact details that will be sent to you when you sign up for the course. Help from a CALM team member is never far away!

Do I have to do anything before/after the online course?

Not as such. There is no pre-course reading – you just need to organise your time, having a private place to study etc.

After you have completed the online learning component, you will participate in a live seminar where you will have an opportunity to reflect and discuss your learning and what this means for your practice moving forward. Participation in this seminar is necessary to achieve certification.

After the course, you will retain your myCALM login so you can continue to access the course and reading materials for a period of time. As there are some reflective exercises on the course, it would be beneficial to have a discussion on these with colleagues and in supervision after the course.

Is it assessed? How? What will happen if I don’t pass?

Yes, the course is assessed. After each unit (there are 8 units + a live seminar) there are two small quizzes of two questions each. These quizzes are important and you should aim to get over 70% in these. If you don’t pass, you may still get your certificate, it depends on what view your organisation takes about assessment results i.e. you may have to resit quiz or do the course again. There is also an essential quiz of three questions which looks at legislation. You do need to get all three questions right to ensure you pass the course. Attendance at the webinar is mandatory, however, it is not assessed.

Can places be ‘banked’/’kept’?

Yes, they can and there is no ‘use by date’. However, purchased places cannot be ‘sold back’ or exchanged for other learning/products from CALM.

Will my manager know how I have done? What info will they receive?

A named contact within your organisation will have access to some information relating to your completion of the course. They will be able to see if you are enrolled, when/if you have completed the course, when/if you have signed up to or completed the webinar, the results of the quizzes you have undertaken and, where requested, they may have access to a copy of your certificate and your evaluation of the course. The sharing of this information is to ensure that you are well supported throughout the process of completion by both CALM and your organisation and it also allows a substantial level of quality assurance.

Is the CALM Core Theory Course certificated?

Yes, you will receive a certificate upon completion of the course for inclusion within your CPD portfolio.

I have a disability, how accessible is the course to me?

The software platform for MyCALM has a good standard of accessibility – it works with screen readers if you are visually impaired or dyslexic; the software we use for presentations has some limitations with screen readers – but these are being developed to be of a sufficient standard by December this year. If you do have a need for a screen reader to read through the presentations, please get in touch with us as we are currently compiling text-based versions of the course for full accessibility online and offline. Our video and podcast material has transcripts which will support you if you are hard of hearing. We have aimed at high standards of accessibility but if you do have needs which aren’t met in our course, please contact us as we would wish to support you as fully as possible.

FAQ about Online Learning

Is online learning is ‘second-best’? How can it compare to being in a room with a trainer?

While being in a classroom with a trainer is a unique experience, the flexibility and mixture of different approaches to learning (known as blended learning) that come with the online platform can be a significant advantage for you. What is also important to keep in mind that we are all individuals with different learning preferences; some people will prefer to learn through group discussion, some may learn more effectively through reading and reflecting. Whatever your preference, we aim at CALM to provide you with different learning pathways to help you learn effectively.

What is a blended learning approach?

Blended learning is when you mix and match different approaches to learning such as self-study, reflective thought, group discussion, quizzes and practical workshops. Your CALM Core Theory learning pathway – whichever one you are on – is likely to involve most of these, making use of group discussion – on or offline, reflective practice, listening to or viewing presentations of new ideas and their applications.

At CALM we have always believed in a blended approach where refreshers to practice are undertaken regularly and organisational consultancy can help to embed practice across an organisation. Using technology has given us innovative ways to blend, extend and refresh your learning. When you learn online, you can do it at your own pace, reviewing and revising it as you go. Another thing we offer online is the ability for optional ‘deep learning’ where hyperlinks and academic papers are available for you to follow up if you are the kind of learner that appeals to. Whether you start with face to face, or online, the important learning is in the application of your learning in the work you do, and how you and your colleagues carry forward reflection on CALM in practice.

Does online learning lack a “human touch”? How will I feel engaged with my learning?

Think about how absorbed and emotive you can be watching a good film – a ‘tearjerker’, or a ‘thriller’ by yourself. Although we can’t promise you that doing our online course is just like watching a movie (!), we can promise you that there are many videos and podcasts which bring alive true and simulated scenarios which we can guarantee will engage your feelings. One of the things we know you can miss is the discussion with your colleagues to share your learning, which is why our interactive course webinar will put you in touch with other learners to reflect on both your thoughts and feelings towards the end of the online course. Some of the videos and podcasts you will view have also been made by the CALM team, bringing some of the face to face course experience straight to your computer screen.

How can I learn if I am not reflecting on my practice with my colleagues as I would during the face to face course?

The online course does have reflective practice opportunities. We provide a reflective practice workbook which allows you to make notes and answer certain reflective questions we put to you throughout the online course. You might find that this reflective log provides good evidence of CPD, or evidence for an SVQ, or even the basis for some learning in supervision. It’s an optional aspect of the course but strongly recommended. And we at CALM do strongly endorse the concept of group learning which is why (as we mentioned before) we provide the interactive end of course webinar for you to have online small group discussion in virtual breakout rooms to reflect on your learning from the course.

Isn’t online learning just mechanical, with no real lightbulb moments?

We are both social and individual learners, researching on our own as well as learning from others. One of the other interesting things about working online is that your opportunity for reflection can be interspersed with real life practice depending on how you choose to undertake the course. The course works in a series of concentric circles – we will introduce you to important concepts like the public health model, attribution, attachment and trauma in the first module. But as you progress on your learning journey many more insights within these areas will emerge as you learn about the CALM integrated model of practice. We think that you will benefit in different ways from undertaking either route – online or face to face.

With our face to face model you will experience ‘lightbulb’ moments enhanced by the group experience; online you will also experience lightbulb moments – maybe quite particular to you, and initially in isolation – which you will be able to try out or think about in practice as you are working with people in between working through the modules.

I find it easier to listen to a trainer than read things online – isn’t online learning extra work?

It is in some ways – you are expected to take charge of your learning in a way that might not seem obvious in the face to face course. There’s a responsibility and commitment from you that’s important to making online learning work that’s very up front. But the truth is that as professionals with a sense of mission we feel confident that’s already instilled in you. Taking charge and committing to the learning from Core CALM Theory is something that is needed whether it online or face to face, because it’s all about applying learning and processing it to fit your own working situation.

I’ve been to webinars before, I didn’t find them particularly interesting as I had to listen to someone talking for an hour, what will the CALM Core Theory Online course webinar offer me?

Our CALM Core Theory Course Webinars work with direct, live engagement with learners. Some webinars can be presentations or broadcast styles (and we offer these too) – but on our courses we design and develop learner experiences which enable chat or voice discussion between different groups of people. We recognise the difficulty of communicating online because it’s different from face to face. That’s why each webinar is carefully planned and professionally facilitated – we want to ensure you not only get the most out of it but that you also have the opportunity to contribute in a way that works for you.

BILD Reaccreditation

CALM has once again been re-accredited for a further 3 year period following our most recent re-accreditation assessment in the summer of 2012.  This followed a substantial writtten submission, a 2 day assessment visit, observation of training delivery, evidence of robust Quality Assurance procedures and finally a presentation to the Accreditation Panel at BILD in Kidderminster.

The accreditation panel found that CALM met all the aspects of the requirements for re-accreditation and noted that “CALM as an organisation continues to develop the thinking around the most effective ways to deliver training to develop staff to work in a safe and productive way with service users”

The BILD PI Training Accreditation Scheme (PITAS)

The scheme provides external scrutiny of training providers, in an otherwise unregulated industry. The scheme focuses on universal elements of crisis management and supporting distressed people, and currently accredits 40 training organisations.

The Scheme is an evidence based process of external validation of the quality of physical intervention training programmes delivered to the health, social care and education sectors.

The fundamental process of accreditation is the provision of evidence that the applicant training organisation’s curriculum and trainers comply with all of the criteria set out in the BILD Code of Practice (2014).

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