CALM works with many service sectors including some of the largest housing service providers, further education provision and customer service staff. Within many sectors including social care there has been a fundamental shift from staff working in buildings and in teams to staff increasingly working on their own. This can lead to staff feeling less safe and a need for organisations to develop new and different approaches to risk. Getting this right matters.
CALM’s approach is to focus on the need for proactive rather than reactive action. We explore issues related to lone working such as risk assessment, positive communication skills, de-escalation and learning from critical incidents. We know how to support you, to support your staff better.
What should be incorporated in your risk assessments
Key skills in resolving conflict within a workplace setting
How to recognise the signs that someone may be losing control
How to use de-escalation practices to avert crisis
Ability to identify personal support needs
What the specific safety needs of lone workers are and how to assess and manage them
Understand the impact that unsafe situations and practice can have on individuals and teams