FAQ about the Course

The course will explore best practice in supporting people with behaviour that challenges, by understanding their needs through attachment-based and trauma-informed positive behaviour support (PBS) and how this must inform the environments and support that services and teams provide. This course offers participants an opportunity to reflect on and explore their everyday work practice and how this aligns to best practice principles based on leading-edge research and professional and legal frameworks. Knowledge and understanding gained on this course will enable participants to increase their confidence in making better-informed decisions and shape the support they offer moving forward in a human rights-focused, relationship-centred way.
The language of the course is clear and simple and written in small ‘digestible’ chunks so that complex ideas are conveyed in easy to understand ways. We use videos and podcasts to give you different ways to absorb ideas. We know the concepts being explained take time to grasp, so the explanations are repeated in different ways and in different contexts throughout the course. We also use case studies and stories to help you understand and see the ideas in practice. The course is aimed at supporting you as a practitioner to work directly with behaviour that may challenge, but as the CALM Core Theory course also covers aspects of organisational readiness and teamwork, it is equally applicable to managers; indeed, the basics principles of CALM Core Theory need to be understood at a senior level and across an organisation to support best practice.
Your course area is laid out clearly to show an introduction, and all seven units of the course, as well as supplementary materials like your reflective workbooks and quizzes. The introduction tells you about how to undertake the course. You can dip in and out of the course to suit your own schedule. Our software works with and has been tested on all browsers, and is mobile friendly - so you can use any kind of internet device - a tablet, a phone, a laptop or desktop to undertake the course. And, should you have any problems we also have helpdesk contact details that will be sent to you when you sign up for the course. Help from a CALM team member is never far away!
The software platform for MyCALM has a good standard of accessibility - it works with screen readers if you are visually impaired or dyslexic; the software we use for presentations has some limitations with screen readers - but these are being developed to be of a sufficient standard by December this year. If you do have a need for a screen reader to read through the presentations, please get in touch with us as we are currently compiling text-based versions of the course for full accessibility online and offline. Our video and podcast material has transcripts which will support you if you are hard of hearing. We have aimed at high standards of accessibility but if you do have needs which aren’t met in our course, please contact us as we would wish to support you as fully as possible.
Not as such. There is no pre-course reading – you just need to organise your time, having a private place to study etc. After you have completed the online learning component, you will participate in a live seminar where you will have an opportunity to reflect and discuss your learning and what this means for your practice moving forward. Participation in this seminar is necessary to achieve certification. After the course, you will retain your myCALM login so you can continue to access the course and reading materials for a period of time. As there are some reflective exercises on the course, it would be beneficial to have a discussion on these with colleagues and in supervision after the course.
A named contact within your organisation will have access to some information relating to your completion of the course. They will be able to see if you are enrolled, when/if you have completed the course, when/if you have signed up to or completed the webinar, the results of the quizzes you have undertaken and, where requested, they may have access to a copy of your certificate and your evaluation of the course. The sharing of this information is to ensure that you are well supported throughout the process of completion by both CALM and your organisation and it also allows a substantial level of quality assurance.
Yes, the course is assessed. After each unit (there are 8 units + a live seminar) there are two small quizzes of two questions each. These quizzes are important and you should aim to get over 70% in these. If you don’t pass, you may still get your certificate, it depends on what view your organisation takes about assessment results i.e. you may have to resit quiz or do the course again. There is also an essential quiz of three questions which looks at legislation. You do need to get all three questions right to ensure you pass the course. Attendance at the webinar is mandatory, however, it is not assessed.
Yes, you will receive a certificate upon completion of the course for inclusion within your CPD portfolio.
Yes, they can and there is no ‘use by date’. However, purchased places cannot be ‘sold back’ or exchanged for other learning/products from CALM.

FAQ about Online Learning

While being in a classroom with a trainer is a unique experience, the flexibility and mixture of different approaches to learning (known as blended learning) that come with the online platform can be a significant advantage for you. What is also important to keep in mind that we are all individuals with different learning preferences; some people will prefer to learn through group discussion, some may learn more effectively through reading and reflecting. Whatever your preference, we aim at CALM to provide you with different learning pathways to help you learn effectively.
Blended learning is when you mix and match different approaches to learning such as self-study, reflective thought, group discussion, quizzes and practical workshops. Your CALM Core Theory learning pathway - whichever one you are on - is likely to involve most of these, making use of group discussion - on or offline, reflective practice, listening to or viewing presentations of new ideas and their applications. At CALM we have always believed in a blended approach where refreshers to practice are undertaken regularly and organisational consultancy can help to embed practice across an organisation. Using technology has given us innovative ways to blend, extend and refresh your learning. When you learn online, you can do it at your own pace, reviewing and revising it as you go. Another thing we offer online is the ability for optional ‘deep learning’ where hyperlinks and academic papers are available for you to follow up if you are the kind of learner that appeals to. Whether you start with face to face, or online, the important learning is in the application of your learning in the work you do, and how you and your colleagues carry forward reflection on CALM in practice.
Think about how absorbed and emotive you can be watching a good film - a ‘tearjerker’, or a ‘thriller’ by yourself. Although we can’t promise you that doing our online course is just like watching a movie (!), we can promise you that there are many videos and podcasts which bring alive true and simulated scenarios which we can guarantee will engage your feelings. One of the things we know you can miss is the discussion with your colleagues to share your learning, which is why our interactive course webinar will put you in touch with other learners to reflect on both your thoughts and feelings towards the end of the online course. Some of the videos and podcasts you will view have also been made by the CALM team, bringing some of the face to face course experience straight to your computer screen.
The online course does have reflective practice opportunities. We provide a reflective practice workbook which allows you to make notes and answer certain reflective questions we put to you throughout the online course. You might find that this reflective log provides good evidence of CPD, or evidence for an SVQ, or even the basis for some learning in supervision. It’s an optional aspect of the course but strongly recommended. And we at CALM do strongly endorse the concept of group learning which is why (as we mentioned before) we provide the interactive end of course webinar for you to have online small group discussion in virtual breakout rooms to reflect on your learning from the course.
We are both social and individual learners, researching on our own as well as learning from others. One of the other interesting things about working online is that your opportunity for reflection can be interspersed with real life practice depending on how you choose to undertake the course. The course works in a series of concentric circles - we will introduce you to important concepts like the public health model, attribution, attachment and trauma in the first module. But as you progress on your learning journey many more insights within these areas will emerge as you learn about the CALM integrated model of practice. We think that you will benefit in different ways from undertaking either route - online or face to face. With our face to face model you will experience ‘lightbulb’ moments enhanced by the group experience; online you will also experience lightbulb moments - maybe quite particular to you, and initially in isolation - which you will be able to try out or think about in practice as you are working with people in between working through the modules.
It is in some ways - you are expected to take charge of your learning in a way that might not seem obvious in the face to face course. There’s a responsibility and commitment from you that’s important to making online learning work that's very up front. But the truth is that as professionals with a sense of mission we feel confident that’s already instilled in you. Taking charge and committing to the learning from Core CALM Theory is something that is needed whether it online or face to face, because it’s all about applying learning and processing it to fit your own working situation.
Our CALM Core Theory Course Webinars work with direct, live engagement with learners. Some webinars can be presentations or broadcast styles (and we offer these too) - but on our courses we design and develop learner experiences which enable chat or voice discussion between different groups of people. We recognise the difficulty of communicating online because it’s different from face to face. That’s why each webinar is carefully planned and professionally facilitated - we want to ensure you not only get the most out of it but that you also have the opportunity to contribute in a way that works for you.

If you missed our first free Professional Development Seminar last week, please feel free to view the recorded version below:

Top 5 Key Resources for Working with Change, Uncertainty, Anxiety and Fear in the time of Coronavirus

Guidance on How to Manage Anxiety for Workers



Introductory Resources on Mindfulness and Relaxation





Guidance for Managers on Leadership during Crisis



Additional Resources for Navigating Coronavirus


Guidance is available in easy read format from a number of sources




Social stories may help some people to understand what is happening and the need for restrictions



The British Psychological Society has provided guidance on how to talk to children about Corona Virus which may be also helpful



Mind have also produced guidance  for children and young people



Excellent video for younger children from Playmobil


Guidance and Tools from Authoritative Sources on How to Manage Anxiety












Accessible Resources on Anxiety for People with  a Learning Disability



Introductory Resources on Mindfulness and Good Practice Guidance




Guidance for Managers on Leadership during Crisis


As many of you know, in light of the coronavirus situation and government guidance, CALM took the decision last week to suspend all training until further notice. 

As the situation has progressed, we now have a few more important updates for you regarding how to contact CALM and the kind of support we will continue to offer.

Contacting CALM: 

While our office base is now closed and our phones will not be answered, any voicemail messages left will be picked up and responded to. 

If you need to get in contact with us for any reason, the best way to do so is through our info@calmtraining.co.uk email. We ask that you please do not contact staff on either personal or work emails; these emails will not be checked nor responded to. 

Ongoing Support, Free Offerings, and Online Training: 

While we are no longer able to offer any face-to-face training during this period of lockdown (*unless in very exceptional circumstances of severe and immediate risk), we have been working on some innovative ways to continue to provide our user organisations and community with support during this difficult time. We have several free online training events we’d like to share with you (see below) but would also like to take a moment to say something about the importance of community connection in our current circumstance. 

The arrival of the coronavirus has brought considerable uncertainty and challenge to all our doorsteps. We at CALM – like all of you – are concerned for the health and well-being of our families, friends, communities and all those we support; but we also trust that we will get through this challenge – together. 

At the heart of CALM’s approach – all the way from our personal values to our practice strategy – is a deep belief in the importance of our interconnection. As we stress in our practice model, the well-being of one depends on the well-being of the many; and this is never more clear than right now. We must seek ways to support and maintain our connection with each other; for it is through our interconnection that we nourish the strength, hope, and courage to meet the difficulty we face. 

While we are being asked to distance ourselves physically in order to ensure the containment of the virus, it is of the utmost importance that we find novel ways to provide each other with support and guidance during these trying times. 

The CALM team has done a lot of thinking on this over the past week and we’ve decided on a few offerings that we hope can bring learning, grounding, support and connection as we all band together to weather the next few months.

We want you to know we are here for you. We know this situation is hard for all of us, and that it may be even harder to navigate for many of the people you support. This will be a time of significant change and disruption to routine, which may cause a great deal of anxiety and stress; and that distress may manifest in behaviour that challenges. We know that services and individuals are already doing their best to prevent crisis. If you are unsure or uncertain about practice or just want to touch base, please don’t hesitate to reach out. 

Helen and Brodie are on hand to host group calls and online meetings with service managers, organisational leaders, CALM Associates and Instructors in order to provide guidance, share challenges, advise on best practice and offer general support during this trying time. We are also developing and will issue further written guidance where it may be helpful and appropriate for us to do so.

While we aren’t able to answer phone calls we will respond to emails sent to info@calmtraining.co.uk and make further contact where needed. We will – as always – do our absolute best to help you work through your specific challenges and find an approach that supports everyone involved. 

Please have a look at the free offerings below and be sure to check our Facebook page and website for future updates on this and more. 

We hope to see you all online very soon, and in the meantime, please take care.

The CALM Team


*Please check our website for up-to-date information on more free offerings and future online training 

FREE Professional Development Seminars hosted by our Clinical-Director, Dr. Brodie Paterson: 

Join our 1st Free seminar on 1 April 2020 “Working with Change, Uncertainty and Fear”

Change and uncertainty can evoke a fear-based response whether we are using or providing a service. Understanding the nature of this response and how we can ground and stabilise ourselves in order to be present to the distress in others, as well as provide a safe space for their distress to be acknowledged, are always useful skills. Given the current challenging circumstances we all face, such knowledge and skills may be particularly useful in both our professional and personal lives.

Other up-coming Professional Development Seminars:

*Dates to be announced. Please check our Facebook page and website regularly for updated details 

Compassion Fatigue. From awareness through understanding to action 

Integrating Positive Behaviour Support: what it is and what it isn’t      

De-briefing. Not a tick box exercise