CALM works with many service sectors including some of the largest housing service providers, further education provision and customer service staff. Within many sectors including social care there has been a fundamental shift from staff working in buildings and in teams to staff increasingly working on their own. This can lead to staff feeling less safe and a need for organisations to develop new and different approaches to risk. Getting this right matters.
CALM’s approach is to focus on the need for proactive rather than reactive action. We explore issues related to lone working such as risk assessment, positive communication skills, de-escalation and learning from critical incidents. We know how to support you, to support your staff better.
Training to benefit Lone-workers and those interested in Personal Safety
CALM works with many service sectors including some of the largest housing service providers, further education provision and customer service staff. Within many sectors including social care there has been a fundamental shift from staff working in buildings and in teams to staff increasingly working on their own. This can lead to staff feeling less safe and a need for organisations to develop new and different approaches to risk. Getting this right matters.
Training staff in self-defence techniques has often been seen as the key to personal safety. However, it can be argued that as a strategy, such free-standing programmes increase, rather than decrease risk.
In the aftermath of a serious incident, organisations have duties to the people they support, their staff and regulators. De-briefing can play a significant role in meeting such duties, supporting staff, promoting reflection and accountability, maximising learning, reducing the likelihood of further incidents and ultimately improving the service.
