Course Overview

Whether you work with children, young people or adults, one of the hardest things is knowing what to do when those you work with are experiencing real distress and behaving in a way that challenges your ability to support them. 

CALM’s Core Theory Online Course will help you understand behaviours that challenge, and how to reduce – and prevent – those behaviours over time. With a focus on prevention and reduction of restrictive responses, CALM Core Theory will also teach you how to confidently manage a crisis if and when it occurs. 

The CALM Core Theory Online Course is designed to take you on a journey. You will be guided to look at the root of what is often called challenging behaviour – what we prefer to refer to as distress presenting as challenging behaviour, or behaviour that challenge.

You’ll reflect on how you think and feel when exposed to such behaviour, and we’ll discuss best practices regarding what we can do individually and collectively. We will also look at how we can best support ourselves and our team members. We know your job is not easy, and focusing on the wellbeing of all is the key to realising your vision of support and care.   

Language matters: Why we use “Behaviour that Challenges” and not “Challenging Behaviour” 


Language is powerful – it can both label people unhelpfully and lead the way we think. At CALM we consciously use the term ‘distress presenting as behaviour that challenges’ as it reminds us that behaviour itself is often an expression of emotion or a form of communication. This is human rights respecting and puts the person at the heart of our thoughts and responses. 

How CALM Core Theory Online Works

Our digital learning environment will facilitate deep learning through a range of different exercises and modalities. With videos, podcasts, online assessment, reflective work, and lessons all hosted on an ultramodern learning platform, the CALM training experience and expertise is available at your fingertips. 

A Blended Approach
  • Work through the online units at times that suit your schedule. There are 8 self-study online units. Each module is assessed and tracked online. 
  • Join a passionate cohort of like-minded individuals for our LIVE seminar component. Each course will finish with a live seminar to draw learning together and allow for reflection, group discussion, connection to practice and for questions to be posed and answered. 
Flexible to Suit Your Organisation
  • The online course can be undertaken unit by unit at a pace that suits participants, with a duration agreed to suit each organisation.
  • You can also have your organisation bulk buy places and use them at a later date. They will not expire. 

What you’ll learn

Right for you?

Who is This Course For?

CALM Core Theory Online is not a one-size-fits-all approach; we have tailored programmes to speak to the unique challenges and situations of several sectors. Below are a few examples of the types of services and individual roles who have benefitted from this course.  

This list is not exhaustive so if you do not see your sector/role – get in touch and we can help you find the course for you! 

Education Services

Mainstream schools, ASN (Additional Support Needs) schools, SEN (Special Educational Needs) schools, SEBN (Social, Emotional, Behavioural Needs) 

CALM Core Theory Online is a whole sector approach that can benefit anyone working in Education Services. 

Roles: Pupil Support Assistants, Teachers, Catering and Facilities staff, Principal Teachers, Head Teachers, Class-room Assistants, Teaching Assistants, Special Needs Assistants, Early Childhood Educators, Educational Psychologists, anyone in a Learning and Development role, anyone in a supervisory or senior management role.   

Social Care

Residential Childcare, Supported Living, Housing Support Services, Respite Care, Day Supports 

CALM Core Theory Online is a whole sector approach that can benefit anyone working across the Social Care Sector. 

Roles: Support Assistants, Support Workers, Senior Support Workers, Team Leaders, Project Managers, Operational Managers, Social Workers, addiction workers, workers with homeless, anyone in an L & D role, anyone in a supervisory or senior management role.   

Health Services

Nursing Homes, in patient dementia and older adult services, adolescent and young people in patient settings, Addiction services, Homeless services, forensic services 

CALM Core Theory Online is a whole sector approach that can benefit anyone working in Health Services. 

Roles: Health Care Assistants, Registered Nurses, Doctors, addiction workers, project workers, Reception/Admin staff, Community Health staff, Multi-disciplinary roles such as Speech and Language therapists, OT’s, anyone in an L & D role, anyone in a supervisory or senior management role. 

Testimonials

What Others Say

” I feel so much more confident now having a better understanding of legal issues and best practice standards. Ready to do the job I love better!  “

CALM Core Theory Online
Student
” When we started to explore how behaviour can make us feel, this gave me an opportunity to really reflect on how that can definitely at times affect my response. “

CALM Core Theory Online
Student
” I’d never heard of Attribution Theory before, but the way it was explained on the course made perfect sense to me and my practice. How we approach situations and what ‘frames’ our thinking has a very powerful impact on what happens next – I see that now. I have been trying to apply it and follow it in my practice as much as possible. The short video I watched about Blame made me laugh so much because it was so true – really hit the mark! I have been trying to apply it to my home life too! “

CALM Core Theory Online
Student

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