Customer Privacy Policy 

CALM Training Ltd. is a company registered in Scotland operating under the brands CALM Training and related entities. 

Overview 

At CALM Training, we prioritize the security of your data and are committed to respecting your privacy rights. We pledge to handle your data safely, securely, fairly, and legally at all times. Our goal is to provide transparency about the data we collect, how we use it, and your rights under applicable data protection laws. 

This policy applies when you: 

• Enquire about CALM services through our website, social media platforms, or other channels; 

• Attend one of our training events; 

• Contact us directly by phone or word of mouth; or 

• Use our virtual learning environment. 

 

We provide details on: 

• How we use your data; 

• What personal data we collect; 

• How we maintain your privacy; and 

• Your legal rights relating to your personal data. 

 

How We Use Your Data 

CALM Training uses your personal data to: 

• Provide training, consultancy, and support services; 

• Deliver a tailored and relevant website experience; 

• Facilitate a network of practitioners via social media platforms; 

• Maintain a database of CALM-trained personnel; 

• Contact you with promotional offers, products, and services (with your consent); 

• Conduct market research to better understand your needs; 

• Engage in customer relationship management; and 

• Fulfil legal obligations, including investigations by regulatory bodies or legal disputes. 

 

Marketing and Promotional Communications 

CALM Training uses your personal data for marketing (with your consent) and may send emails or postal mail about our products and services. We aim to provide updates relevant to your interests and your organization’s needs. 

You can opt out of promotional communications at any time by contacting us or using the unsubscribe link in our emails. 

 

Sharing Data with Third Parties 

We share personal data only as necessary: 

• Service Providers: Partners like Mailchimp handle marketing campaigns under strict data security agreements. 

• Legal and Regulatory: We may disclose data to government bodies, regulators, or courts to comply with legal obligations or protect rights. 

 

CALM does not sell or rent personal data to other organizations for marketing purposes. 

 

International Transfers 

CALM Training does not transfer personal data to service providers outside the UK or EU without appropriate safeguards. 

 

Data Retention 

We retain personal data only as long as necessary for business, legal, and regulatory purposes. 

 

Data We Collect 

We may collect: 

1. From training programs: 

• Name, date of birth, and gender; 

• Professional qualifications; 

• Contact details (address, phone, email); 

• Previous CALM and related training. 

 

2. From online interactions: 

• Website browsing activities; 

• Login credentials for our virtual learning environment; 

• Communication preferences; 

• Feedback, surveys, and correspondence. 

 

Our websites are not intended for children, and we do not knowingly collect their data. 

 

Data Security 

We protect personal data through: 

• Physical, electronic, and managerial safeguards; 

• Security controls against unauthorized access; 

• Employee training and internal policies. 

 

Your Rights 

You have rights under data protection law, including: 

• Access to personal data we hold; 

• Correction of inaccurate data; 

• Erasure of data where no legal basis exists to retain it; 

• Restriction of processing under certain conditions; 

• Data portability in machine-readable format; 

• Objection to processing for direct marketing. 

 

To exercise these rights, contact us using the details below. 

 

Legal Basis for Processing 

CALM Training processes personal data under the following bases: 

• Legitimate Interests: Providing services, marketing, safety, and legal compliance. 

• Contractual Obligations: Fulfilling agreements with customers. 

• Legal Obligations: Complying with regulatory requirements. 

• Consent: Used primarily for marketing communications. 

 

You may withdraw consent at any time. 

 

Cookies 

We use cookies to improve your experience. Learn more at AboutCookies.org. 

 

Data Protection Officer 

For questions or concerns, contact: 

• Phone: 01259 763681 

• Email: info@calmtraining.co.uk 

• Mail: Data Protection Officer, CALM Training, Unit 77, Alloa Business Centre, whins Road, Alloa. FK10 3SA